WEBVTT

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Meet Mira

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as minister of social protection, she’s always looking to improve the ways social workers can support vulnerable citizens.

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She’s heard about case management and now she wants to learn more about this social protection practice

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connecting people's needs with the appropriate services.

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Innovation is what she aims for, with a digitized platform to modernize social service provision in her country.

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But how to begin?

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Luckily, the World Bank has created the Case Compass Guide to help with that!

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Mira starts exploring it: she takes a look at some
key enabling factors,

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to check if her country has what it takes to strengthen case management

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including the development of an information system.

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Then, she looks at how other countries have done it,

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browsing through country cards,

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and using the filter categories to find the appropriate examples.

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Helping us take the leap toward better, digitized, integrated services.